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HeadWrappers is a free service providing practical support for anyone experiencing hair loss as a result of cancer treatment. The personal data that we process to provide these services relates to current, past and prospective clients, suppliers, partners, service centres and visitors who we communicate with and other individuals as necessary.

We will ensure that all Trustees and volunteers who handle personal data on our behalf are aware of their responsibilities under this privacy notice and other relevant data protection and information security policies, and that they are adequately trained and supervised.

The types of information we collect

We collect your personal information when you provide it to us. Personal information is any information that can be used to identify you or that we can link to you.

Information you provide to us

We collect information that you voluntarily provide to us, including when you communicate with us via email or other channels; when you sign up for or request that we send you newsletters, alerts, or other materials; when you submit an application for a position with us; when you sign up for an event; when you register at a hair loss session and when you respond to our communications or requests for information. The information you provide may include your name, contact information, title, and information about your health.

Information we collect from other sources

We may receive information about you from other sources for example, Service centres, cancer support centres or a Hospital trust. The information we may receive is governed by our privacy policies, and/or procedures.

How we use the information

We may use the information we collect:

  • To respond to your enquiries;

  • To provide you with services that you request;

  • To send you newsletters, marketing communications, and other information or materials that may interest you AND that you have requested;

  • To maintain our database;

  • To evaluate, recruit, volunteers, service providers and professional advisers; and

  • As we believe reasonably necessary or appropriate to: comply with our legal obligations; respond to legal process or requests for information issued by government authorities or other third parties; to protect your, our, or others’ rights.

How we share the information

Our Trustees share information with each other for business purposes such as internal administration, producing statistics, promoting our events and services, and providing you or your organisation with services. We do not share your name, contact information or title with any third parties. If we share statistics produced through your provision of personal information we do not link any personal contact data to those statistics.

We may also disclose information we collect:

  • To law enforcement, other government authorities or third parties (within or outside the jurisdiction in which you reside) as may be permitted or required by the laws of any jurisdiction that may apply to us; as provided for under contract; we take reasonable efforts to notify you before we disclose information that may reasonably identify you or your organisation, unless prior notice is prohibited by applicable law or is not possible or reasonable in the circumstances.

  • To service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.

Grounds for using your personal information

We rely on the following legal grounds to process your personal information, namely:

  • Performance of a contract - We may need to collect and use your personal information to enter into a contract with you or to perform a contract that you have with us.

  • Consent - Where required by applicable laws, we will rely on your consent for direct marketing.

  • Legitimate interests - We may use your personal information for our legitimate interests to improve our products and services consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable laws, we may use technical information as described in this Privacy Policy and use personal information for our marketing purposes.

Protection and storage of the information

We deploy administrative, managerial, technical, and physical safeguards designed to comply with applicable legal requirements and safeguard the information that we collect. This includes, when required or appropriate and feasible, obtaining written assurances from third parties that may access your data that they will protect the data with safeguards designed to provide a level of protection equivalent to that adopted by us.

However, no information system can be 100% secure. So, we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the Internet and wireless networks.

We retain the information we collect no longer than as reasonably necessary to fulfil the purposes for which we collect the information and to comply with our legal obligations. We do not retain paper and all information is stored electronically only.

Your choices and rights

If you no longer wish to receive marketing communications from us, you can let us know by sending us an email to

Subject to applicable laws, you may have certain rights regarding information that we have collected and that is related to you. We encourage you to contact us to update or correct your information if it changes or if you believe that any information that we have collected about you is inaccurate. You can also ask us to see what personal information we hold about you, to erase your personal information and you may tell us if you object to our use of your personal information. In the UK, you have a right to complain to the Information Commissioner’s Office (ICO).

How to contact us

If you would like to contact us with questions about our privacy or data protection practices, please send us an email to

We welcome enquiries and comments.

Changes to this privacy policy

We may update this Privacy Policy from time to time. The effective date of the current Privacy Policy 1st December 2018. We encourage you to ask us for updates when required.

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